At icoxishop, customer satisfaction is important to us. Because we sell digital software products, we have a specific returns and exchange policy outlined below.
1. Digital Product Policy
All products sold on icoxishop are delivered electronically (e.g., license keys or downloadable software). Due to the nature of digital goods, we do not accept returns or exchanges once the product has been delivered.
This is standard industry practice, as digital products cannot be “returned” like physical items.
2. Non-Refundable Situations
Returns, exchanges, or refunds will not be granted in the following cases:
- You purchased the wrong product by mistake
- You changed your mind after receiving the product
- Your computer or system is incompatible with the software
- You failed to review the product description before purchase
- You no longer need the software after receiving it
3. Exceptions – Technical Issues
We may offer a replacement or refund only under the following conditions:
- The license key provided is invalid or non-functional
- You never received your product delivery after payment and have contacted support within 7 days of purchase
- There is a technical fault on our side preventing access or activation, and we are unable to resolve it within a reasonable timeframe
If any of the above applies, please contact us at [Insert Support Email] with:
- Your order number
- A detailed description of the issue
- Screenshots or error messages (if possible)
4. Response Time
We aim to respond to all support or refund inquiries within 24–48 hours during business days.
5. Contact Us
For all refund, return, or exchange-related inquiries:
icoxishop
Email: icoxishop@outlook.com
Location: New York, USA